VERIFICATION ADMIN — production wired

Sample rows removed. Claim-scoped queues via CASA_API.veradmin. No dummy applicants, fake decisions, unassigned access, or broad member search.

VERIFICATION — claim / clarify / decide

Queues are cursor-bounded. Cases require claim leases with fencing. Clarification freezes approve/reject until resubmit. Decisions need MFA + active lease; approval emits activation work for Prompt 12. Unassigned verifiers cannot open or stream case photos.

ROUTING — deterministic assignment

Active rule versions assign organization/committee by priority. Ties and missing hierarchy escalate to UNASSIGNED/ROUTING_FAILED — never random. Duplicate review uses blind indexes; digests stay backend-only. Cross-org transfer requires Super Admin approval.

In viewAwaiting projection
Near SLAAwaiting projection
Completed todayAwaiting projection
Avg timeAwaiting projection

Potential Duplicates

Case actions

Start Review, Approve, Request Clarification, Reject, Escalate, Mark Possible Duplicate, Reassign, Save Internal Note.

ApplicationRegionStatusAge